Frequently Asked Questions
Everything you need to know about our natural beauty essentials.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
Are your products cruelty-free and vegan?
Yes, all VIORI products are 100% vegan and cruelty-free. We never test on animals and ensure our ingredients are ethically sourced.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange within 30 days of delivery.
Do you use synthetic fragrances or sulfates?
No, our formulas are free from sulfates, parabens, and synthetic fragrances. We use natural essential oils and plant-based extracts to ensure the highest product quality.
Can I track my package after it ships?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.