Returns & Exchanges

At VIORI, we want you to be completely satisfied with your natural beauty journey. If our products don't meet your expectations, we offer a 30-day return window for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to begin the process.

• 2.
  Pack Your Items

  Securely place your hair care products in their original packaging to ensure they arrive safely at our facility.

• 3.
  Ship It Back

  Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.